Vision Helpdesk - A Leading Web Based Helpdesk Software..
Vision Helpdesk is a Leading Ajax Web-Based True Satellite Helpdesk, It allows you to Manage Support for Multiple Companies from one place.
In a nutshell Vision Helpdesk is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision Helpdesk reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and loads of features listed below :
Vision Helpdesk Key Features
- Satellite Helpdesk | Multi-Domain Helpdesk
- Robost Mail Parser
- AJAX Based Rich User Interface
- Paid Support (Add Billing Notes | Create Invoice | Track Payment status much more)
- Plugin Based (Allows you to enable or disable various plugins)
- Multi-Language
- Easy Migration Tool (Allows you to migrate Helpdesk's like
Kayako Support Suite | Blesta | eSupport | Cerberus | WHMCS etc)
- Inbuilt Antivirus Tool
- Auto Upgrades & Installation
- Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
- Scrap Book & Private Messaging
- Submit / Reply Tickets Using Your Favorite Email Client
- Customized Tool Bar
- Service Level Agreements
- Report Generation
- Online Issue Tracking
- Custom Fields
- Ticket Escalation
- Login Integration
- Configurable Client Portal
- Client side quick search facility
- Useful Tools:
- KnowledgeBase
- Downloads
- Predefined
- News
- Troubleshoot Advance Search
- Alerts
- Filters
- Labels
- Flags
- Address Book
- Calendar